Shipping & Returns

Shipping

Remember Me Green uses "calculated shipping rates" meaning your shipping cost is based on the real time cost based on the item weight and courier rate. We use this in order to keep pricing fair. 

Return Instructions

To return one of our products, the product must have a Return Authorization. To request a Return Authorization, email orders@remembermegreen.com. We reserve the right not to accept any return without a Return Authorization. 

Return Rules and Restrictions

  • Any item(s) purchased directly from www.remembermegreen.com may be returned within 14 days of purchase to receive a full credit.
  • Returned items must be in the same condition they were ordered with hang tags attached and be accompanied by a receipt of purchase.
  • All returns must have a Return Authorization number.
  • Refunds will be processed within 14 days, once we receive the returned item(s).
  • Shipping and handling costs are non-refundable.
  • Sale merchandise is non-refundable.
  • Items purchased at a Remember Me Green® authorized retail shop, department store, or specialty catalog may not be returned directly to Remember Me Green® and should be taken directly to the store where your product was purchased.

Damaged or Defective Items

If you receive a damaged or defective item from www.remembermegreen.com please contact us immediately by emailing hello@remembermegreen.com for a replacement. All returns must have a Return Authorization form. Once we have processed your return you will either receive credit to be used at www.remembermegreen.com or receive a repaired or a replacement product upon request.

Credit

You can expect a refund in the same form of payment originally used for the purchase within 14 days of us receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling will not be refunded.